Contact Information
JCWhitney.com is our primary merchant. Their contact information is posted below.
Need to Contact JCWhitney?
If you have a question, problem or just a comment, please e-mail our Customer Service Department.
For immediate service or to talk to a JC Whitney representative, please contact us at:
Orders: (800) 603-4383 (6am - Midnight, 7 days a week)
Customer Service: (800) 603-4383 (M-F, 7am - 8:30pm)
Product Information: (800) 603-4383 (7 days a week, 8am - 6pm)
Special Order Service: (800) 571-5050 (M-F, 8am - 5pm)
Spanish: (800) 541-4716 (M-F, 8am - 5pm)
Fax: (800) 537-2700
Business Orders: ph: (800) 726-4466 (M-F, 8am - 5pm)
fax: (800) 575-1888
We invite business from approved companies, schools, government agencies and organizations. Payment options.
Canadian Orders: ph: (800) 553-1872 (6am - Midnight, 7 days a week)
fax: (800) 228-2888
International Orders ph: (312) 431-5615 (M-F, 8am - 5pm)
fax: (312) 431-6095
email: international@jcwhitney.com
All times shown are CST.
Return/Exchange Policy For JCWhitney
The following steps will ensure a smooth return:
Find the pre-authorized return form on the back of your order document included in your shipment.
Re-pack the items securely with the original packaging and apply the label from the reverse side.
Complete the form entirely and enclose in package. If you no longer have the return form that came with your order, you can print a form now.
Ship prepaid via USPS w/ Delivery Confirmation, FedEx Ground or UPS. Please retain your tracking number.
Return to:
Return Goods Department
JC Whitney
761 Progress Parkway
LaSalle, IL 61301